ABSTRACT
In this book we used two related terms: 1) the added value of FM/CREM (a noun), defi ned as a positive trade-off between the benefi ts and sacrifi ces of FM/CREM regarding its contribution to organisational objectives, also referred to as the targeted outcome of FM/CREM interventions; and 2) adding value by FM/CREM (a verb), referring to all FM and CREM activities and processes that aim to add value to the organisation. In order to emphasise the management function of FM and CREM, the latter is also called Value Adding Management.
