ABSTRACT
Abstract: The importance of outsourced information system development (OISD) for contemporary organizations is well recognized. However, effective and efficient management of OISD projects continues to be an arduous task. Arguing that this may be due to a somewhat narrow focus on project effectiveness and efficiency and on short-term goals, this chapter examines the role of social capital and intellectual capital in the management and success of OISD projects. It develops an integrative model including project management mechanisms, social capital, intellectual capital, traditional project performance, and contingency factors. The relationships among these dimensions are examined, and the associated feedback paths are discussed. Some implications for the management of OISD projects are also identified. Empirically, the chapter is rooted in eighteen primary case studies of OISD projects.
