ABSTRACT
Introduction Trust matters. It can be divided roughly into two types, institutional and interpersonal trust, each with their own values. From a macro-or meso-perspective, the former works as a valuable political resource. Citizens’ trust in government is a representative example of it. When a government conducts any policy, citizens’ trust works as a powerful driver for successful policy implementation. On the contrary, without trust in its political leaders, a government will have diculty nding momentum to initiate new policies. For example, in South Korea, a recent presidential administration faced public distrust in its early period because of its policy toward US beef imports, which became one factor that frustrated other items on its policy agenda. When citizens’ trust in government is high, compliance to public policies increases. Scholz and Lubell (1998) found that people are more willing to pay taxes without resistance when they trust the government. On the other hand, with micro-perspective, interpersonal trust concerns interpersonal relationships within organizations. It works as a valuable managerial resource. It is expected to decrease transaction costs and the necessity of monitoring while increasing job satisfaction, information sharing, and performance (Dirks and Ferrin 2001; Creed and Miles 1996; Culbert and McDonough 1986). A lack of trust brings negative outcomes such as low commitment, low motivation, and cynicism (Carnevale and Wechsler 1992).
