ABSTRACT
An Introduction to Operations Management: The Joy of Operations covers the core topics of operations management, including product and service design, processes, capacity planning, forecasting, inventory, quality, supply chain management, and project management. Das provides a clear, connected, and current view of operations management and how it relates to a firm’s strategic goals.
Students will benefit from the real-world scenarios that foster an understanding of operations management tasks. Without relying heavily on statistics and mathematical derivations, the book offers applied models and a simple, predictable chapter format to make it easy to navigate.
Students of introductory operations management courses will love this practical textbook. A companion website features an instructor’s manual with test questions, as well as additional exercises and examples for in-class use.
TABLE OF CONTENTS
part |40 pages
Introduction
chapter |38 pages
Operations Management and You
part |79 pages
Designing Products and Processes
chapter |39 pages
Product Design
chapter |38 pages
Process and Service Design
part |46 pages
Managing Processes
chapter |44 pages
Managing Processes
part |362 pages
Improving Process Performance
chapter |60 pages
Business Forecasting
chapter |45 pages
Capacity Planning
chapter |38 pages
Managing Capacity
chapter |62 pages
Managing Inventory
chapter |54 pages
Managing Quality
chapter |40 pages
Supply Chain Design
chapter |61 pages
Managing Supply Chains
part |44 pages
Finding the Right Location
chapter |42 pages
Location Decisions
part |52 pages
Working with Projects