ABSTRACT
Good communication skills are a necessity for any production manager. Day in and day out,
we are communicating with all sorts of people and using every possible channel. This chapter
provides techniques for communicating face-to-face, by phone and in writing. It will also
explore the important role of non-verbal communication. Last, this chapter will discuss three
very important points that production managers deal with all the time-saying yes, saying no
and how to manage a difficult conversation.
