ABSTRACT
This chapter summarizes our efforts toward developing and commercializing automated voice message reminders for increasing adherence to health care instructions. Most automated voice messaging in health care is concerned with improving patients' performance of some future behavior. Our research focuses on improving recall and performance of such future behaviors as taking medication and attending appointments because of their prevalence in health care and because of the potential cost savings from improved adherence (Barron, 1980; Cooper, Love, & Raffoul, 1982; Ulmer, 1987). This report marks the beginning of automated message design research. Because of its importance in a variety of technology applications (i.e, more and more machines are talking to us) we believe that automated voice messaging research should be a rapidly growing area of applied cognitive psychology.
