ABSTRACT
For some years, we have been engaged in research aimed at developing new ways to conceptualize and structure relations between work and technology design. We take our project to be understanding relations of work and technology in ways that draw from and contribute to current theory and practice within anthropology and computer science. To that end, we conduct theoretically informed, empirical investigations of everyday work practices and technologies in use, in relation to work and technology (re)design. Our approach differs from conventional business process and marketing analyses in its focus not only on the detail of how activities are organized and interrelated, but also in its concern with practical problems and solutions as they appear to organization members in the course of doing their work. We are interested in exploring how such analyses can contribute to more effective change initiatives and to better adapted and therefore more useful technologies.
