ABSTRACT
The Chinese word for crisis is also the word for opportunity. What can we learn about service delivery from the HIV/AIDS crisis? The models that have come out of this pandemic are extremely creative, effective, less expensive, and more empowering to the participants than the old charity/dependency models. These are community models which have benefits beyond the tasks that are performed in the service of the consumers: they empower the community to develop the necessary expertise to take care of itself.
