ABSTRACT
Given that labour mobility is a conspicuous feature of hotel and catering industries, the question of measurement needs to be addressed. There are four principal reasons for measurement.
As has been shown in Chapter 2, labour turnover determines the rate of recruitment.
It is an indication of the state of the external labour market.
High instances of labour turnover are usually seen as being bad for the organizationa, tion, although skill accumulation does require a degree of mobility.
If a rate is measured, then performance can be compared between defined categories such as organizations, individual units, departments, occupations, age groups etc.
