ABSTRACT
Incidentally, for mega events, the term ‘inside the fence’ is useful to identify the workforce as those people carrying event accreditation in the form of a badge or lanyard. For this type of event, therefore, the workforce might include paid staff, contractor employees, sponsor employees, volunteers, government officials and emergency services crews. All these people work within the event to make it successful, and it is the responsibility of the human resource department or the area managers to ensure that the workforce is cohesive and striving towards the same purpose: presenting flawless and integrated service to visitors (Byrne et al., 2002).
