ABSTRACT
The logistics associated with having the right people doing the right thing at the right time are challenging as events generally run for a very short time. Staff and volunteers need their rosters, they need uniforms, they need food and they need somewhere to sit during their breaks. Among the most common complaints from volunteers are those concerning the most elementary of needs, for example, being left on a gate collecting tickets for too long without being ‘relieved’ or given a drink.
