ABSTRACT
Henry Ford said, “You can’t build a reputation on what you are going to do.” Unfortunately, we have all probably worked with people who had great ideas, but never seemed to act on any of them. ey were ne people . . . likeable and capable. But somehow, they just couldn’t seem to put into action what needed to be accomplished. Certainly some of these individuals might have been just plain lazy. Some might have already been overcommitted. Others might have fallen into the habit of procrastination over the years. ese individuals haven’t yet learned that, as English actor Christopher Parker said, “procrastination is like a credit card: It’s a lot of fun until you get the bill.” Regardless of the reasons, we believe that in most cases, when people oer to follow up or put a good thought into action, they have every intention of doing so. Unfortunately, many individuals simply do not know how to manage their time wisely. Leaders who know how to manage their time work smarter, not harder, and they strengthen their ability to build trust. Trust is built upon keeping commitments. When others can count on you to follow through, trust is more likely to occur.
