ABSTRACT
Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. 134This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-342-9678. E-mail address: < getinfo@haworthpressinc.com > Website: < https://www.HaworthPress.com > ©2001 by The Haworth Press, Inc. All rights reserved.]
