ABSTRACT
The purpose of the current study was to determine the viability of mentoring and empowerment practices to enhance employee performance and customer satisfaction in chain restaurants. The manager’s demographic profile was related to mentoring. According to the present study, there were significant effects relative to employee success, goal setting, personal initiative, self-confidence, task achievement, character building, trust and respect, networking, customer loyalty, bonding between supervisor and employees, and rapport between employees and customers. The respondents indicated strong agreement with the fact that mentoring contributed to employee success, goal setting, maturity, self-confidence, and initiative. Furthermore, the respondents indicated a preference for empowerment, as it contributed to task achievement, character development, networking, and providing additional value to enhance customer satisfaction. The respondents indicated that mentoring and empowerment contributed higher value and quality to products. In turn, employees exceeded customer expectations, built rapport, and stabilized customer loyalty and return patronage. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <getinfo@haworthpressinc.com> 174Website: <https://www.HaworthPress.com" xmlns:xlink="https://www.w3.org/1999/xlink">https://www.HaworthPress.com> © 2001 by The Haworth Press, Inc. All rights reserved.]
