ABSTRACT
A good succession plan occurs in an organized way, and knowledge management is inextricably linked to a good succession plan. The Working with subject matter experts methodology is a framework for collecting and passing on internal knowledge from individual subject matter experts in an organized way. A strong program for knowledge management and succession planning will inform training programs and guide purposeful direction to readers knowledge management strategy. Succession planning linked to knowledge capture is mission critical to company's survival. The Competitive Advantages Diagram is based on a common analytic chart called a root cause analysis diagram used to diagnose problems. The Competitive Advantages map is the basis for all the subsequent exercises so take readers time filling it out. Most companies begin their succession plan by looking for individuals whom they believe can carry on the mission of the organization.
