ABSTRACT
This chapter presents the concepts of non-essential, essential, and critical knowledge, skills and attitudes. The concepts of non-essential, essential, and critical only apply to that particular knowledge that makes readers company unique in the marketplace. Critical information includes the software that is developed specifically for project managers’ company, or if project managers are a software company, the software developed specifically by their company. The Knowledge and Training Gap Exercise is the place where project manager remove the items that they have identified as "non-essential" from the work stream. Besides, identifying project manager critical assets is only the beginning of what will become a continuous process of gathering, cataloguing, and updating information. Expect that the process of identifying critical assets and gathering information from project managers subject matter experts will be an ongoing knowledge management process in organization as part of their continuous quality improvement initiatives.
