ABSTRACT
The consulting industry is thriving and is expected to grow as corporations continue to restructure, downsize, merge, outsource, and open new offices in the face of increasing business competition around the globe. The ultimate goal of consulting is to solve a client’s business problems, which in many cases are related to the need for greater efficiency and effectiveness; consultants also describe what they do as interventions involving people, processes, and practices. The consultant then analyzes the data, arrives at a diagnosis of the problem, and tells the client what the company needs to do to improve or eliminate the problem. After the consultants had a good understanding of what the company executives expected from them, the consultants conducted interviews with company personnel. The role of the consultants was to help UneekGrafix design the process of data-gathering and analysis, and to act as facilitators at meetings. The chapter also presents an overview of the key concepts discussed in this book.
