chapter  Chapter 5
14 Pages

Data and Information

ByVincent K. Omachonu

The ability to collect, analyze, and derive insight from data is a vital component of a successful performance improvement process. Most healthcare organizations claim to be undertaking quality improvement (QI) initiatives, but only a few can demonstrate proof of sustainable success. Part of the problem lies in the failure to effectively manage data and information. The critical failure factors in the use of data and information are as follows:

Lack of access to the right data

Lack of in-house data analytics skills

Analysis limited to the data available rather than the data needed

Inability to convert the data into information

Analysis that provides insufficient insight

Inexperience with data collection tools and methodology

A culture that relies excessively on “gut feel,” hunches, and wild, arbitrary guesses

Lack of accountability

Insufficient use of technology to harness the right data