1968–1993: The Play Begins
The year 1968, which begins this chapter, may appear to some as the apogee for the practice of personnel management. The senior experienced practitioner was involved at many levels in the organisation in the conduct of relations between an organisation’s management and its workforce. The industrial relations landscape appeared populated by large organisations in the public sector and in nationalised industries. However, retail and other organisations also populated the landscape, but if their industrial relations did not feature as walkouts, strikes or significant pay deals, these organisations did not always occupy the public space to the same extent as public sector or nationalised industries did.