ABSTRACT
Quality control aims to ensure the best possible product. Managers aim to show that quality has been achieved by testing products and reporting on the results of tests. This chapter discusses how governors can be involved in answering each of the three questions about their schools. Quality control means reviewing the quality of the school's work, praising success, and encouraging developments towards improvements. A further means of measuring a school's success is by comparing school achievement with the aims of its development plan. When 'sales' decrease, it might be assumed that quality of the schooling is declining but governors may be aware that a school has to be very bad indeed before parents will remove their children. Reports from appraisal are considered to be separate from promotion and pay matters but, in the future, we may become used to seeing news items which report on governors' actions to reward individual teachers.
