ABSTRACT
A client file is opened for each client once confirmation is received. All information about the event and the client, which is being gathered by the venue manager during the lead-in, is placed in to the client file. Every activity that occurs; each decision which is made by the client; every report of meetings, such as at the show-round and menu tasting, is placed into the client file. By the time the event occurs the client file will be filled with detailed information about what has happened from the start of the project. The client file should be so detailed that if the venue manager is absent for whatever reason, any other member of the venue team could pick up a client file and know every aspect of that event. This is how comprehensive the client file must be. To put it another way: nothing should be left out of the client file.
