ABSTRACT
Use these as a checklist when covering a sensitive story:
Prepare. Know the basics of the story, check facts meticulously when you are there. Inaccuracy will cause distress.
Acknowledge. When covering a bereavement, a sincere ‘sorry’ for what has happened is a decent thing to say.
Attitude. Approach with humanity. Be attentive, sensitive and respectful. Expect varied responses and reactions and always treat people with dignity.
Empathy. Think how you would feel in their position. Never fake, avoid over-empathising and maintain professional boundaries.
Fatigue. They may be exhausted and in turmoil. Make allowances: avoid over-filming, speak clearly, allow breaks, check they are comfortable with what you are asking of them.
Language. Avoid saying ‘I know how you feel.’ You don’t. Don’t diagnose, blame, criticise, or make assumptions.
Control. Traumatic events can disempower. Always stop and think: how can I give them some control over how I am working with them? Explain, involve but don’t overwhelm.
Listen. Use active listening skills. Listen rather than talk. Do not rush people or appear distracted by your phone or deadline.
Manage expectations. Be open, honest and transparent. Be clear on consent.
Emotional reactions. Do not provoke tears, but don’t be afraid of them. Sit quietly. If they break down, ask what you can do to help.
Interview. Prepare them for what you would like to ask, listen to their opinions. Avoid being overly interrogative. If they relive an event, allow your questions to draw them gently back into the ‘here and now.’
Re-visiting. Don’t assume they ‘get over it.’ Apply the same level of consideration when you re-visit people’s sensitive stories.
The story. Be mindful of how you word your report. Avoid the language of blame or sensation. Contact them after the story has been published or broadcast to thank them.
Look after yourself, and each other. It matters.
