ABSTRACT

This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book offers various "frameworks," which are sometimes described as maps. It provides a broad new horizon for management science and a new foundation for understanding and improving organizations. The book presents a structured framework for defining and controlling organizations, along with a system maturity standard that allows regular measurement of the maturity and capability of defined management systems. It also introduces a form of system management that is so specific and tactical that it must be a measured requirement of all future management. The book provides specific rules and tools for identifying and modeling key organizational systems and for their alignment in a system of Lean, quality, and continuous improvement. It explores a framework for objectively measuring the maturity of systems and processes to provide an organizational quality scorecard, essential for sustainability.