ABSTRACT
There are only four basic kinds of work in organizations. There are activities, processes, projects, and systems. Systems and projects are often completed through a series of activity groups or milestones that exist between the input and the output. The level of development and documentation of a best known practice then becomes another factor in the maturity and capability of a process, project, or system. Structured systems demand a disciplined and structured approach as the basis of improved operations. The factors of uniformity of the production environment are obviously more applicable to processes than to projects and systems, since processes are often completed by a dedicated work team in a controlled and dedicated physical facility. Projects and systems may need to operate in many and various environments, and their designated leaders may even depend on things over which they have no control.
