ABSTRACT
Excellence doesn’t happen miraculously but springs from pacesetting levels of personal effectiveness and efficiency. Individuals, not organizations, create excellence. With their unique skills they lead others along the pathway to excellence, carefully cultivating those who will later assume the controls. Transforming mediocre organizations into excellent ones, converting crisis into opportunity, and shaping vision into reality demand more than theoretical formulas or quick fixes. Just as most people recognize excellence when they encounter it, most of us accept the fact that the world has changed dramatically in the past thirty years. When morale sags and excellence declines, many managers begin to feel frustrated and powerless. To achieve corporate excellence in the dynamic future, managers must learn to transcend the past with what we call the New Age skills: Creative Insight, sensitivity, vision, versatility, focus, and patience. The achievement of excellence requires effort and, at times, pain.
