ABSTRACT
A control chart is simply a run chart with control limit lines equally spaced from the process average. One final and important activity to complete is to document our success. The key to effective audits is a complete definition of what the auditor is looking for as the process is reviewed. Documenting how our team successfully solved the problem does several things for the organization. First, it reinforces that the use of a structured and systematic approach to problems really does work. Second, our report is there for future problem-solving teams to follow as a roadmap. Third, if the problem we have solved should ever return, then our team's report is available as a ready reference. The culmination of a successful problem-solving event should always be recognized and celebrated. After all, the team was able to come together as a group, follow a systematic and structured process, and end a problem that was impacting the business.
