ABSTRACT
The range of what we think and do is limited by what we fail to notice. And because we fail to notice that we fail to notice, there is little we can do to change, until we notice how failing to notice shapes our thoughts and deeds. If we do fail, then Kepner and Tregoe tell us that there are two primary reasons: The team has insufficient identification of key distinctions and changes, and team has allowed assumptions to distort its judgment during the testing step. Although the two reasons for failure just listed are the most common, there are other reasons why people fail to solve problems: Treatment of symptoms instead of the root cause, People lack the basic skills necessary for problem solving, Failure to look at problems holistically, Failure to involve the right people, Failure to use a structured and systematic approach, Failure to define or understand the real problem, and No support or expectations from leadership.
