ABSTRACT
This chapter provides a result of feedback from a client who some years ago asked us to design and run a Train the Trainer course. It explains to train a number of technical specialists as trainers and they were said to be concerned about how to handle feedback from their audience. Consider the key points in the Action plan in seeking and using feedback from participants. As well as getting an immediate reaction on how it was received, participants will often raise any issues about understanding, which they might not raise when the group is in formal session. This is particularly useful with international groups where individual participants may be hesitant about admitting to a lack of understanding in the formal session. Only by making positive comments on what has been delivered will the trainer encourage other participants to come forward as spokespersons from their breakout groups.
