ABSTRACT
Learning Objective: To identify and discuss the most important factors affecting customer profitability.
Resources: Copies of the blank crossword and clues (see page 185). Copies of the solution (see page 298).
Learning Objective: To identify and discuss the most important factors affecting customer profitability.
Resources: Copies of the blank crossword and clues (see page 185). Copies of the solution (see page 298).