ABSTRACT
Director of the company. The Chief Executive has indicated that a 15 per cent return on capital employed is quite inadequate. It needs to get closer to 25 per cent over the next two years. The task of the teams is to come up with a performance improvement plan that will achieve this objective. But before doing so, they should carry out a thorough diagnosis of the present situation. This can be done by completing the ‘Current Performance’ and ‘Conclusion’ columns of the benchmarking summary.
