ABSTRACT
The rules of knowledge management (KM) ideally should be that the identification of know-how is a lawyer's job; the creation of know-how is a Professional Support Lawyer's job and the management of it is a library and information professional's job. Individual lawyers are professionally successful because of their particular knowledge. Lawyers want their knowledge managed to enable them to do their jobs better – so, efficiency and effectiveness is essential – but profit is the bottom line. Management of their intellectual resources is an asset to the firm and a competitive advantage. Ideally, the lawyers' annual bonuses should be assessed taking know-how contribution into account. Time needs to be incorporated into their time sheets/billing targets for KM; that is, legitimizing knowledge sharing by giving people the time to do it. Content management is where most knowledge management projects flounder.
