ABSTRACT
This chapter starts with defining the problem and establishing the baseline, which includes the metric definition, source of the data, owner, frequency it is updated, and the calculation(s) used. It includes five-day Lean overview consists of lecture, videos, and includes real-life application by kaizening a small project. This five-day training just scratches the surface of Lean principles and tools but will motivate the team to find waste and achieve excellent implementation results. The system's success absolutely depends on the entire organization's input and implementation of the tools and methodology, but it is up to the leadership team to drive the organization. The purpose of the core team is to stay together during the implementations and become the future Lean practitioners. The goal of the consultant is to transfer the knowledge to the Lean practitioners. When implementing transactional processes, consultants utilize all the tools in the BASICS and PDSA models.
