ABSTRACT
The Royal Exchange Bank, of course, suffered from its having entered the computer field at such an early stage. The girl assistants were employed to operate the computer and the ancillary equipment—including the teleprinter, the machines which printed out balance information and statements, and the punch machines that were kept at the Centre. The computer arrived in the Centre at the end of March 1961, several months after it was expected, and from then until July it was in the hands of the engineers for testing purposes. A complaint at all branches was that people were not kept sufficiently in the picture by the computer centre. Branches also complained about the number of false alarms they were given by the computer centre concerning the date of transfer. A complaint at all branches was that people were not kept sufficiently in the picture by the computer centre.
