ABSTRACT
The culture of the organization is very often the source of the disease that ultimately destroys the organism. A de facto culture rarely has the capacity to deliver ideal results over the long term. The creation of a high performing work culture within any organization may have the greatest single impact on the organization's ability to create great results of anything a leader can do. Every leadership decision is a culture decision. The outcomes of the "good ol' boy" culture are often an inbreeding of like-minded thinkers, people who feel powerless to influence change and either gives up and leaves or gives up and stays. The accountability for building a sustainable culture of excellence cannot be delegated downward or outward. Building culture requires leaders, managers and ultimately every frontline associate to consider carefully their own values, how those values may be influencing their personal behaviors and the behaviors of others.
