ABSTRACT
This chapter deals with the reconciliation of the enterprise factors of initiative and leadership with the bureaucracy factors of group introversion, and tries to show how scientific management and human relations are both basic to the blend that is administration by objectives. All large-scale organization needs strong, constructive, imaginative leadership to pull together all the elements of the program which otherwise tend to fly apart, and to focus the organization's attention on the consumer instead of on the bureaucracy's own inner tensions, moods, and petty concerns. A position of leadership is not an easy one, which is why so many men are either abdicating or denying the need for the function. In administration, certain technical skills are needed, but even more needed are the social skills, plus the kind of personality and character that inspire confidence and make leadership a sort of nature.
