chapter  2
15 Pages

Why manage quality?

WithAndrew Wright, Therese Lawlor-Wright

This chapter looks in more depth at the trade-off between quality, time and cost, and investigates how improved quality reduces delays and waste, contributing to improved customer satisfaction and commercial performance. It looks at how major projects are particularly sensitive to quality due to external drivers of project success. Given the drivers to cut costs from day one on most projects, it works through an approach to justify the right quality balance, and investment in getting it right (i.e. quality), rather than just ‘quick’ or ‘cheap’.