chapter  4
14 Pages

When does quality need to be managed?

WithAndrew Wright, Therese Lawlor-Wright

This chapter explains how the scope of quality thinking has expanded with time, both in the time dimension and the organisational dimension, from Inspection, through Quality Control, via Quality Assurance to Total Quality Management. It drives home that planning for success should start at the beginning of the project, so quality planning must start then too, as quality is critical to success. It provides a detailed breakdown of the standard ‘tools’ to be created and/or used during the project to assure quality, and how they relate to the project’s progress.