Where does quality need managing?
Since getting it right has to start at the same time as the project, quality activities start in the office environment. This chapter investigates what the challenges are to working in an accurate and successful way in that environment, and offers advice on how to address those challenges, e.g. on meeting management and using IT. A similar analysis is carried out for manufacturing environments, recommending mobile IT to boost both efficiency and effectiveness and on the operational site (considering commissioning, operations and maintenance). IT projects may be used in a wide range of operating environments; the particular challenges for them are addressed in Chapter 10.