ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book provides the key success factors for leading and managing a professional services firm operating in the infrastructure sectors. It provides practical frameworks for emerging operational managers and future project leaders to climb the learning curve for successfully managing these firms of the future. The book explores to leverage the learnings from the last three decades in professional services firms, serving both the private and public infrastructure sectors. In this context professional services mean technical services in architecture, engineering, commercial, legal and any technical advisory services. The book is based on five key tenets: strategic approach; operational management; project leadership; risk management and governance; collaborative relationships. The application of these five fundamental principles demonstrates that success is achieved through the achievements of a highly collaborative operational management or project leadership team.
