ABSTRACT
Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field.
Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept.
This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
TABLE OF CONTENTS
part 1|32 pages
Meeting human resources requirements
part 2|44 pages
Building your leadership credibility
part 3|23 pages
Building and managing performance
part 4|21 pages
Encouraging others
part 5|43 pages
Dealing with problem behaviors
section Section A|11 pages
Behaviors promoted by passive/defensive cultures
section Section B|28 pages
Behaviors promoted by aggressive/defensive cultures
part 6|20 pages
Taking corrective actions
part 7|31 pages
When employees are challenging your leadership
part 8|22 pages
Relationship with your boss
part 9|37 pages
Managing a diverse workforce