Roles in the Organization
This chapter focuses on all processes, attempting to suggest a method in this madness and developing better understanding of what and who should be involved as organizations decide to leverage their lessons management. Five roles are necessary to build and sustain the life-cycle model of lessons and good practices management, as defined. These include the following: sponsor, lessons manager, lessons knowledgebase manager, subject matter experts and employees. The knowledgebase manager deals with the discussed discipline. Two types of individuals found in organizations can serve as knowledgebase managers: an expert or a facilitator. The knowledgebase manager will serve in these cases as a facilitator, receiving lessons and good practices and directing them to a specific expert. When knowledgebases are managed by experts covering different areas of expertise, the term subject matter experts is used to identify these various experts and emphasizes their role.