chapter  8
14 Pages

Embedding the Lessons in the Organizational Environment

WithMoria Levy

Storing the organizational lessons and good practices in a knowledgebase is an improvement over not recording any of this information, but it is insufficient for most organizations. The organization should design means to embed its knowledge into the organizational environment, thus creating a work environment in which knowledge is near and accessible to the relevant workers when needed. Project template is the first step in embedding knowledge in the user's environment. Templates and forms are wonderful tools to embed knowledge. People have discussed some ideas already, including templates and forms, training, and making the mistake harder. People are even luckier in cases in which a checklist already exists and the new knowledge simply can be inserted. Embedding lessons within the processes in which people need them is the classical method of embedding knowledge. Work procedures and guidelines suffer from several problems and definitely should not be the first solution to attempt knowledge embedding.