ABSTRACT

Negotiation is an essential skill for all those operating commercially on behalf of their organisations. The ability to negotiate quotations, tenders, proposals, internal and external stakeholders, licensing agreements and so on, could form a critical part of any employee’s role, be it on the buy or supply side.

The Negotiation Handbook is a useful guide for all those wanting to understand how to apply tools and techniques to the negotiation process. This handbook has been subdivided into seven key sections, each representing a key phase in the negotiation process. The models and concepts are presented so that both a pictorial and explanatory commentary is available to the reader.

This practical handbook supports all those working in a commercial capacity, so that they may apply commonly used tools and techniques and gain maximum benefit on behalf of their employers.

part 1|14 pages

Preparation

chapter 1|3 pages

Negotiation Strategy

chapter 2|3 pages

Negotiation Team

chapter 3|3 pages

Negotiation Agenda

chapter 4|3 pages

Negotiation SWOT Analysis

part 2|15 pages

Relationship building

chapter 5|3 pages

Building Rapport

chapter 6|4 pages

Body Language

chapter 7|3 pages

Neuro-Linguistic Programming (NLP)

chapter 8|3 pages

Eye Accessing

part 3|14 pages

Information gathering

chapter 9|3 pages

Questioning Techniques

chapter 10|3 pages

Batna

chapter 11|3 pages

Zopa

chapter 12|3 pages

Negotiation Goals and Targets

part 4|15 pages

Information using

chapter 13|4 pages

Tradeables and Straw Issues

chapter 14|3 pages

First Offer

chapter 15|3 pages

Negotiation Power

chapter 16|3 pages

Personalities

part 5|15 pages

Bidding

chapter 17|3 pages

Persuasion Methods

chapter 18|3 pages

Negotiation Tactics

chapter 19|3 pages

Emotional Intelligence

chapter 20|4 pages

Influencing

part 6|14 pages

Closing the deal

chapter 21|3 pages

Thomas-Kilmann Conflict Mode Instrument

chapter 22|3 pages

Subliminal Linguistics

chapter 23|3 pages

Summarising and Ratification

chapter 24|3 pages

Game Theory

part 7|14 pages

Implementing the deal

chapter 25|3 pages

Negotiation Evaluation

chapter 26|3 pages

Kolb's Experiential Learning Cycle

chapter 27|3 pages

Cultural Dimensions

chapter 28|3 pages

Handover and Contract Management

chapter |35 pages

Templates