ABSTRACT
Just because something is old, does not mean it no longer provides value. In this six sigma world, there are other methods to monitor, control, and improve processes. Since six sigma is basically a project management methodology, it can be used to reduce or eliminate issues identified by statistical process control (SPC) charts. SPC does not solve anything. SPC charts provide data, and extremely meaningful data if one understands what they are seeing when they look at the control chart. That data provides a picture of products that have been manufactured or a service that has been provided. This book, the examples, and the war stories provided are from manufacturing scenarios.
