ABSTRACT
This chapter presents a case that is intended to facilitate discussions around how young people might approach, debate and solve problems and problem situations within digital environments. It explores the case of Jaymie and has considered her learning needs with regard to the DigComp 2.1 area of problem solving. ‘Problem solving’ is a key competence identified within the recent DigComp 2.1 framework and has a number of sub-skills, as follows: solving technical problems; identifying needs and technological responses; creatively using digital technologies; and identifying digital competence gaps. The chapter presents the case that recognises the need for both personal and collaborative approaches to solving problems and, in doing so, reiterates the importance of connected learning. It highlights the importance of balance in terms of response to issues raised within digital practices and, while recognising difficulties and issues of safeguarding, encourages a move away from a deficit approach that is overly negative.
