ABSTRACT
The main characteristic of the Monitor phase revolves around the positioning of robust procedures and checking they are properly used for the establishment of quality monitoring information. A report represents the organisation's sustainability performance over a fixed period which tends to be one year but it can be shorter or longer depending on the organisation. The goal of the 'Monitor' phase should be to collect the required data occurring within the report period. The monitoring of aspects and their indicators is often sold as a complex business by reporting software companies and this may feel right to large and multinational enterprises. The success of the 'Monitor' phase is largely dependent on the people the organisation employs and their commitment to sustainability. The 'Monitor' phase identifies who information would most likely be obtained from, when such information would likely be available or by when it would be needed.
