ABSTRACT
A process is defined as: (1) a series of progressive, interrelated steps or actions from which an end result is attained, or (2) a prescribed procedure or a method of conducting affairs. Either way, processes form the belief systems, philosophies or thought patterns that constitute the work environments in which goods and services are manufactured (seen from this angle, a business process can also be referred to as a ‘business model’ or ‘the way we do things around here’). Most practitioners agree that for any business process to function properly, total commitment from all involved is mandatory. Success is also reliant upon a perfect fit between the process, its product and the business’s customers.
