ABSTRACT
While many organisations are great at managing the materials and machinery, they often fall very short in being able to manage the human side of their business. If members of the organisation don't take personal responsibility for their own actions, decisions and results, then they won't be able to build trust. Teams are defined by many scholars as a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. The chapter seeks to expand the knowledge and understanding of sourcing team interaction and effectiveness. SIA Group's work has resulted in the creation of a unique, new and electronically administered Team Performance Diagnostic tool. The tool enables functional heads and managers to quickly gain an accurate and detailed insight into the real-life functioning and 'health' of their current team.
