ABSTRACT
Researchers have long been interested in the study of team-work in organisations, as fostering teamwork is a top priority for many leaders. The benefits are clear: increased productivity, improved customer service, a more flexible system and employee empowerment. When individuals come together in teams, their differences in terms of power, values and attitudes contribute to the creation of conflict. Team formation involves a number of critical decisions. This includes selecting the right teamwork members, identifying the functions required to support a team's assignment, and determining the team's size. In most definitions, teamwork appears related to a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. Goal specification and cohesiveness refers to the attractiveness of team membership. In task-oriented teams the concept can be differentiated into two sub-concepts: social cohesiveness and task cohesiveness.
