ABSTRACT
The improvement and innovation elements of total responsibility management (TRM) create a significant demand for companies to broaden how they measure performance. Indicators for TRM focus on stakeholders, and on the triple bottom lines of economic, societal and environment issues. Measurement of the impacts and responsibility of both the processes and results of systems and corporate practices in a multiple-bottom-line framework is a critical component of implementing and understanding a responsibility vision. Implementation of a quality management system was simultaneously estimated to increase productivity and effective manufacturing capacity, also reduce production cycle time, and decrease operating costs by two to three times over a three- to five-year period. Measurement systems evaluate stakeholder impacts and performance through strategic and functional area assessments, by assessing the extent to which the company actually lives up to its responsibility vision, mission and stated values.
